About Us

Automated Call Center

Monarch is equipped with a state-of-the-art call management system which focuses on providing optimal account management with minimized intervention. It works concurrently with the Dialer Management System and the Collector System. Its features include:

• an open architecture PC network and dialing technology
• adaptive predictive algorithm
• no-agent-available-hold-messaging
• multiple "concurrent" campaign capability
• dynamic operator to campaign assignment

Client Services

Monarch employs a large staff of customer service personnel to assist our clients. Each client is assigned a Client Service Specialist who will become the primary point of contact. Monarch prides itself on servicing our clients' special needs including:

• monthly performance reports
• assignment acknowledgements
• customized remittance statements
• batch track reports
• custom inventory reports